The Museum is wheelchair-accessible and there is elevator access at the ground level. Some exhibit components are not wheelchair-accessible.
Baby Changing and Nursing
Baby changing tables are available in both the men’s and women’s restrooms on the Museum level. Nursing is allowed anywhere in the Museum. There is a semi-private nursing nook located in our Pocket Park exhibit, and an enclosed, private nursing nook on the Museum level – please ask for the key at the Information Desk.
Birthday Party Registration
Birthday party attendees are required to check in at the Information Desk upon arrival, to receive their admission wristband(s) and further instruction. Interested in a birthday party at the Museum? Click here for information about our party packages.
The safety and well-being of our visitors is of the utmost importance to the Museum. The Museum has daily, weekly and monthly cleaning procedures in place for the exhibit floor and props, including in-house equipment and resources, as well as contracted cleaning services. The Museum uses an EPA registered and patented dry-on-contact sanitizer that kills 99.99% of germs, bacteria and viruses for cleaning high-traffic surfaces throughout the Museum, including exhibit props, hand railings, door knobs and water fountains, and the Museum’s restroom surfaces are also thoroughly cleaned throughout the day and every night. Hand sanitizer stations are available for all of our visitors, and we provide “Yuck Bags” throughout the Museum – adults can place a prop in one of these receptacles at any time after it has been used by a child in their care or by another visitor; these items are thoroughly cleaned before they are returned to the exhibit floor.
There is a public coat area located on the Museum level. The Museum is not responsible for lost or stolen items. Free locker usage is available on a first-come, first served basis when providing a returnable deposit of $5 or a driver’s license at the Information Desk.
The Museum offers elevator access for the convenience of its visitors.
Firearms are not permitted on Milwaukee County Parks grounds, including O’Donnell Park and the Pavilion in which the Museum is located.
Food & Drink
Visitors are welcome to bring their own food and beverages or a selection of beverages and snacks are also available for purchase on the Museum level. Food can be enjoyed in the Museum’s Picnic Place seating area located on the first floor of the Miller Pavilion, outdoors on the Museum’s balconies or in O’Donnell Park. No food or beverages are allowed in Museum exhibit areas.
Museum gift certificates are also available in any denomination and can be purchased at the Museum’s Information Desk or with a credit card by calling 414-390-5437. Gift certificates can be used toward Museum admission, memberships or gift shop purchases. Or, give the gift of play! Museum memberships provide an entire year of hands-on, educational fun! For membership information, click here.
Whether it’s a birthday, holiday or baby shower, the Museum Shop is sure to meet your needs with unique and fun educational gifts for children. The shop offers educational and seasonal toys, books, puzzles, games, and craft kits, and specializes in toys for infants and toddlers. All items are carefully chosen to meet the developmental needs of children age 10 and younger.
Hours of Operation
Our Information and Admissions Desk is located on the second floor (the Museum level) of the Miller Pavilion. Services provided include admission ticket, membership, event ticket and gift certificate sales; educational program sign-up; parking vouchers; lost and found (including kids!); directions; visit planning; and first aid. Visitor Assistants can also make announcements from the Information Desk using our public-address system.
Free locker usage is available on a first-come, first served basis when providing a returnable deposit of $5 or a driver’s license at the Information Desk.
Lost and Found
Lost and found is located at the Information Desk. To contact us about lost or found items, please call 414-390-5437, ext. 222.
For the safety of all visitors and staff, adults should stay with their children at all times during their visit and should have a plan in place in case of accidental separation. If a child and grown-up become separated, a Museum staff member should be notified. The Museum has a procedure in place for reuniting children with their grown-ups.
Maps of the Museum are available at the Museum’s Information Desk or you can download a PDF here.
Museum Entry & Re-entry Policy
Children must be accompanied by an adult (18 years or older) at all times, and all adults must be accompanied by a child. Adults will be given wristbands at the time of admission, which must be worn at all times during your visit. You may leave the Museum and re-enter by showing a same-day wristband at the Information Desk.
Restrooms are located on the Museum level and changing stations are located in both the men’s and women’s restrooms. Public restrooms located on the first floor of the Miller Pavilion are maintained by Milwaukee County Parks staff.
Rules & Guidelines
For everyone’s safety and enjoyment, please follow these guidelines and rules when visiting the Museum:
The Museum reserves the right to ask guests who do not follow these guidelines to leave. Admission will not be refunded to a guest(s) who is asked to leave. The Museum reserves the right to contact the appropriate authorities assistance is required.
*Except in the climber located in the It’s Your Move! exhibit. Shoes may not be worn in the climber, but socks are required. Socks are available at the Information Desk for use while visiting the Museum and must be returned after use.
Smoking is not allowed in the Museum, on Museum balconies, or in the Miller Pavilion.
Space in the Museum is limited, especially on weekends and during peak attendance times (spring break/winter break). Please consider leaving your stroller at home or using a smaller, umbrella-style stroller. Strollers can be parked in the Museum-level coat area but valuables should not be left in unattended strollers, and the Museum is not responsible for lost or stolen items. Please note that some exhibit spaces cannot accommodate strollers.
The Museum has a limited number of umbrella strollers available for guests during their visit. Please check at the Information Desk.
For the safety of all of our visitors, children must be accompanied by an adult (18 years or older) at all times, and all adults must be accompanied by a child. Any adult who wishes to visit the Museum without a child must arrange a tour in advance by calling 414-390-5437, ext. 222, or emailing firstname.lastname@example.org.
A limited number of wheelchairs are available at the Information Desk for visitors to borrow during their visit.
Wi-Fi is not available in the Museum.